Common Wealth One Federal Credit Union
Your Lifetime Financial Partner
Call Center Specialist
Position Summary: The Member Contact Center Advisor delivers exceptional member service and will handle a variety of member service calls to resolve member questions and problems regarding accounts, payments, products and services. The Advisor will effectively engage members in consultative cross-selling of products and services that meet the member's specific need. The Advisor will perform administrative tasks to complete and maintain related member report, record and/or file.
Responsibilities: Answer calls, greet and welcome members in a courteous, professional and timely manner, providing accurate and handling member transactions efficiently. Perform administrative tasks to complete member transactions. Follow-up with member and internal department staff as needed. Conducts outbound calling to follow up on new member accounts and/or acquire new member loan business.
One year experience within a Call Center for a retail sales or financial services environment, or branch experience for a financial institution.
Come college preferred.
Prior service or sales experience, preferably with a financial institution.
Please apply online at www.cofcu.com/careers
Location/Region: Harrisonburg, VA (22801)