Positions are now available for Call Center Operators to staff Metrodial's state-of-the-art 24/7 Command Center at our corporate headquarters in Hicksville.
AFTERNOON AND EVENING shifts are currentlyavailable as well as WEEKEND DAYS.
Ensure that operating standards are exceeded as part of the inbound callteam Provide outstanding service to every customer to ensure complete satisfaction with ourservices
Work with thousands of professional Security Officers throughout the region to monitor and control security communications with emergency response networks
Respond appropriately to client inquiries as they arise Resolve and/or escalate client issues on a case-by-casebasis Develop and maintain positive relationships with co-workers Continually enhance product and industryknowledge
Desired Skills and Experience
Prior call center experience highly preferred Must be able to perform under pressure