Financial Counselor - Cancer Center - Downtown New OrleansFrom its humble beginnings in a church schoolroom, Tulane has emerged as a major academic center in the south by adhering to the aspirations of our founders. Simply put, we are in the business of caring for others and for defining the practice of medicine along the way.
At Tulane Medical Center, our mission statement reminds us that above all else we are committed to the care and improvement of human life. When we speak of our mission, we usually think about our dedication to patients and their families and our commitment to them. But we are also equally committed to our employees. You are part of an organization with a long history of compassion and service to patients. The degree to which we as an organization can provide quality healthcare service is highly dependent on how well you are able to perform your job. We are committed to providing you a Healthy Work Environment and rewarding career. These principles reflect our commitment to you in five areas: Culture, Leadership, Voice, Compensation and Rewards, and Staffing. As a member of the Tulane Medical Center (TMC) family, you can be assured of:
- A safe place to work.
- Having the tools, equipment and training necessary to perform your duties.
- Open and available communication with your supervisors and the leadership of your facility.
- A fair application of workplace policies, procedures and disciplinary proceedings.
- Fair and understandable compensation and benefits.
Position Summary: The Financial Counselor shall be a designated member of the Cancer Center who must understand detailed cancer/oncology terminology, related insurance rules and regulations and the demographics of the oncology care community. Responsibilities will also include coordinating financial aspects of care in conjunction with the PAS Department-Patient Financial Counselor. The financial counselor will work with patients and their families beginning with the evaluation for treatment and continuing through and after treatment, in a compassionate and tactful manner in order to help facilitate access to and provide continuity of care. They will help the patient understand the billing process and will help the patient resource options for financial aid from outside sources. The financial counselor will use knowledge of insurance companies and oncology care to coordinate coverage for patient. S/he advises providers, patients and caregivers about available benefits and financial obligations related to covered and non-covered treatment costs. The financial counselor will also work in collaboration with other members of the Cancer Center, insurers, and administrative personnel.
Position Requirements: (Minimum qualifications for the position) Licensure/Certification/Registration: Education: Two-year associate degree from an accredited institution in Health Information Management (HIM) or other business- related field required.Experience: Minimum of 3 years’ experience in a physician front office /hospital patient access setting. Minimum of 3 years’ experience with insurance procedures/terminology and patient interactions. Minimum of 3 years’ experience obtaining authorizations/predeterminations. Special qualifications: Experience in ICD-10 and CPT coding. Hours of work: Monday – Friday, cancer clinic hours of operation.
Location/Region: New Orleans, LA (US)