Help Desk Skills and Procedures Instructor
Cape Cod Community College
West Barnstable, MA
Full-time
Education
Posted on April 8, 2024
About Cape Cod Community College:
Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.
For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.
The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.
Job Description:
GENERAL STATEMENT OF RESPONSIBILITIES:
Provide instruction to students in one 16-week section of (CIT119) Help Desk Skills and Procedures during the Spring, 2024 semester (January 22- May 31, 2023). The College syllabus for this course is on the CCCC Website under "A-Z Index - Syllabi, Course."
In this course, students are introduced to the latest developments, resources, and trends in computer user support, gaining a solid understanding of the diverse roles and skills required for all types of service desks. ITIL and IT service management frameworks and standards provide students with best practices, along with an understanding of the evolving role of the service desk and how technology trends are impacting the service desk.
EXAMPLES OF DUTIES:
Requirements:
MINIMUM QUALIFICATIONS:
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
Additional Information:
COMPENSATION: Anticipated starting salary - Step I DCE Pay Scale. Part-time, non-benefited MCCC Unit position.
APPLICATION DEADLINE: Immediate need; applications reviewed upon receipt.
Please visit our website at www.capecod.edu for information on Cape Cod Community College.
This appointment is subject to the FY2024 budget appropriations.
Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.
The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.
Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
**ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.**
Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents: a cover letter addressing how you meet the minimum requirements of the position and resume(failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your Cape Cod Community College Careers Account to check your completed application.
Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.
For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.
The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.
Job Description:
GENERAL STATEMENT OF RESPONSIBILITIES:
Provide instruction to students in one 16-week section of (CIT119) Help Desk Skills and Procedures during the Spring, 2024 semester (January 22- May 31, 2023). The College syllabus for this course is on the CCCC Website under "A-Z Index - Syllabi, Course."
In this course, students are introduced to the latest developments, resources, and trends in computer user support, gaining a solid understanding of the diverse roles and skills required for all types of service desks. ITIL and IT service management frameworks and standards provide students with best practices, along with an understanding of the evolving role of the service desk and how technology trends are impacting the service desk.
EXAMPLES OF DUTIES:
- Provide instruction in both traditional and non-traditional learning modes.
- Select and develop appropriate materials for class use.
- Assessment of student performance, including submission of final grades in a timely fashion.
- Maintain appropriate attendance and learner records.
- Be available to students when mutually convenient.
- Provide a large number of hands-on labs and examples, during classes while covering the technical material.
Requirements:
MINIMUM QUALIFICATIONS:
- Bachelor's degree in technology with 3+ years' Help Desk experience, or an associate degree in IT with 5+ years' Help Desk experience, or 8+ years of Help Desk Experience.
- Strong oral and written communication skills.
- Excellent organizational skills.
- Training or teaching experience in the Help Desk field.
- Comp TIA A+ Certification and/or any Help Desk Certifications.
- College teaching experience
- Experience and commitment to working in a global multicultural academic or professional setting.
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
Additional Information:
COMPENSATION: Anticipated starting salary - Step I DCE Pay Scale. Part-time, non-benefited MCCC Unit position.
APPLICATION DEADLINE: Immediate need; applications reviewed upon receipt.
Please visit our website at www.capecod.edu for information on Cape Cod Community College.
This appointment is subject to the FY2024 budget appropriations.
Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.
The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.
Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
**ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.**
Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents: a cover letter addressing how you meet the minimum requirements of the position and resume(failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your Cape Cod Community College Careers Account to check your completed application.
Your Privacy Choices