Field Service Technician

Job Duties:

• Travel to customer locations (domestic and international) to install or troubleshoot with high regard to customer service and quality
• Install and service all Chance Rides equipment in accordance to drawings and engineered specifications
• Oversee installation projects onsite by delegating, communicating, training, organizing and facilitating effectively
• Follow safety guidelines at all times and report any violations to management
• Perform in-house assistance to various teams when not in the field
• Complete required installation paperwork and expense tracking online
• Other duties as assigned

Job Expectations:

• Demonstrate Chance Rides' Five Core Values of Truth, Team, Heart, Drive, and Joy, at all times
• Represent the Company with a positive and professional manner
• Work as a team with co-workers and outside customers to assist in creating and implementing successful installations and solutions in troubleshooting various pieces of Chance Rides' manufactured equipment
• Communicate clearly and effectively with the Field Service Manager, field representatives, and customers
• Utilize experience and a wide degree of independent judgment while in the field to plan and accomplish goals; perform a variety of tasks related to field service and meet deadlines
• Team player who can work effectively with all personnel in the company and assist in creating and implementing solutions to issues
• Work to improve systems, practices and expenses regarding customer and field service

Chance Rides Offers:

• Competitive salary of $70,000 - $80,000 (commensurate with experience)
• Relocation/sign-on bonus
• Annual Performance Reviews
• Comprehensive benefits including medical/dental/vision
• COBRA continuation coverage reimbursement
• 401(k) with company match
• Flexible Spending Accounts
• Employee Referral Bonus Program
• Personal, Vacation and Holiday Pay

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Chance Rides, LLC is an Equal Opportunity Employer

Job Requirements:

• 3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products; amusement industry experience as a maintenance or electrical technician is preferred
• Proven understanding of electrical/mechanical applications, project management, and quality assurance programs
• Ability to travel domestically and internationally (including weekends) 60-70% of the year and for extended periods of time is required
• Strong communication (oral and written), customer service, technical and troubleshooting skills
• Sound organizational skills, proven ability to delegate tasks, and experience with customer relations a must
• Strong computer and mobile device skills a plus
• Ability to manage on time arrival and as scheduled to job sites and to work within established guidelines and procedures
• Valid driver's license and good driving record; valid passport (or ability to obtain)
• Ability to read and understand mechanical and electrical drawings
• Familiar with ASTM safety standards a plus
• Ability to provide own basic hand and power tools
• Overall maintenance experience will be considered for this role