Public Safety Applications Analyst
Learn more and apply online at www.cua911.gov/apply
THE CHARLOTTESVILLE-UVA-ALBEMARLE COUNTY EMERGENCY COMMUNICATIONS CENTER (ECC)
The Emergency Communications Center (ECC) provides all emergency communications services for Albemarle County, the City of Charlottesville, and the University of Virginia. The ECC receives all 9-1-1 calls in the area and serves as the central dispatch for the three local police departments, three rescue squads and fire calls. The ECC is a nationally recognized center, having earned CALEA Accreditation as well as being designated as an APCO National Certified Training Program and Virginia Accredited Emergency Medical Dispatch Communications Center.
Public Safety Applications Analyst
Configures, supports, and coordinates the ECC's regional public safety applications systems, including computer aided dispatch (CAD), records management systems (RMS), and corrections. Provides front-line end-user support for ECC and regional public safety agencies
ESSENTIAL FUNCTIONS:
* Performs and regionally coordinates programming and configuration of regional CAD, RMS, and corrections systems;
* Receives, documents, and responds with appropriate assistance to requests for help from ECC and regional public safety applications users;
* Assists in problem resolution, including coordination of system vendors and remote access support; oversees work of vendors and reviews resolution reports;
* Performs regional geographic information systems (GIS) configuration, updates, and problem resolution in coordination with regional GIS staff
* Prepares documentation for applications;
* Manages or assists with managing projects to integrate new software and hardware into current and new public safety applications to create more efficient and easier to use systems; Provides project team leadership for regional users including the organizing, controlling and reporting functions;
* Provides coordination between various user agencies during the implementation of projects to insure both interoperability and common interfaces;
* Works with ECC Systems Manager and regional users to develop specifications for new applications as well as changes to existing applications;
* Stays current with and evaluates or assists in the evaluations of public safety applications and other systems;
* Installs computer software and hardware;
* Identifies opportunities for specific and overall applications, systems, and process improvements;
* Conducts user training for ECC and regional public safety applications users;
* Supports and serves in various roles the Regional Emergency Operations Center (EOC) during EOC activations, planning, and exercises;
* Assists the ECC Systems Manager in preparing the annual budget request for the ECC's systems division;
* Provides status reports to supervisor and management
* Meets departmental and organizational deadlines;
* Participates in on-call rotation including nights/weekends (compensated for non-exempt);
* Performs other related duties as assigned.
* Assists regional agencies in advanced configuration and troubleshooting of regional public safety software;
* Participates in the regional Dispatch Review Committee and researches and presents options for configuration updates or changes
Education and Experience
At least three years of combined experience as a systems analyst, programmer/analyst or related position in a similar hardware and software environment, or at least three years of combined experience supporting and configuring mission-critical public safety applications and data systems. One of the following: 1. Baccalaureate degree with extensive class work in data processing; 2. Community college or greater coursework in computer technology or specific coursework/training related to public safety applications and systems are required.
SPECIAL REQUIREMENTS: Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia; Completion of appropriate training as prescribed by the ECC and the Commonwealth of Virginia for this level of position is required.
Knowledge, Skills and Abilities
Demonstrated ability to operate and support computer software applications; Strong logical and problem-solving abilities; Demonstrated written and oral communications abilities; Ability to maintain good working relationships; Ability to work in stressful situations and manage stress; Ability to work independently and self-motivate.