Resident Service Coordinator

Cohasset Housing Authority
60 Elm Street
Cohasset, MA 02025
Tel: 781-383-1948

Resident Service Coordinator – Job Description

The RSC will work under the general supervision of the Executive Director to assist with maintaining a stable and healthy living environment for all residents. This will consist of developing tools for needs assessments, building community partnerships, and executing a variety of events and programs on or off site.  As a newly created position, it is anticipated to be flexible as the resident needs become better defined. Administrative duties as assigned.

Requirements:

Bachelor’s degree in social work or psychology is preferred. 2 years’ experience in an equivalent field would also be considered.  Public Housing experience preferred, but not required.

Ability to:

• Work collaboratively within community partnerships and site staff
• Maintain confidentiality and obtain appropriate releases of information.
• Learn new software, proficient with Microsoft Office, and generally computer savvy.
• Demonstrate excellent verbal, writing and listening skills.
• Work in an environment with diverse and competing needs.
• Supervise volunteers.
• Must be able to walk, go up and down stairs, stand, and sit for extended periods of time.
• Occasionally lift and/or move heavy objects.
• Perform repetitive tasks such as typing, writing, folding papers, stuffing envelopes.
• Multitask in an environment with background noise.
• Use basic office equipment such as; photocopier, computer, laptop, cellphone, and landline.
• Follow rules, regulations, and policies.
• Be flexible with hours if a crisis should arise.
• Attend required trainings.

Responsibilities:

• Develop a variety of resident assessments through surveys, staff input and tenant meetings.
• Maintain a compressive list of available resources in and around the community to assist with tenant needs.
• Establish and maintain partnerships with organizations, community groups, or individuals to assist with providing resident on-site services.
• Plan, participate or lead in resident activities that will foster improved neighbor relations and a sense of community within the housing complex.
• Collaborate with site staff to meet property needs, resolve resident issues, and ensure residents remain in compliance with their lease.
• Collect and maintain required data for reporting purposes.

Salary Information:

• 18 hours a week, with possible expansion
• Hourly range $30 -$35 per hour
• No benefits

This is a four (4) year grant position with the high probability of renewal pending state budget under the Executive Office of Housing and Livable Communities (EOHLC).