Service Director

Our team is currently seeking a highly motivated and experienced Service Director to lead our service and parts department. This is a full-time executive position with a base salary and commission opportunity in the new and used auto industry. As the Service Director, you will be responsible for managing and overseeing all aspects of our service department to ensure efficient and profitable operations. This includes developing and implementing service policies, managing staff, and maintaining strong relationships with customers. You will answer directly to the owner.

Core Responsibilities:

- Develop and implement service policies and procedures to ensure efficient and profitable operations
- Oversee daily service department operations, including scheduling, training, and supervising staff
- Maintain strong relationships with customers, addressing any concerns and ensuring high levels of satisfaction
- Monitor department performance and develop strategies to increase revenue and improve customer satisfaction
- Manage and control department expenses, including inventory, equipment, and labor costs
- Ensure compliance with all safety and environmental regulations
- Work closely with other departments, such as sales and finance, to provide excellent customer service and support overall dealership goals
- Stay current with industry trends and technologies to constantly improve department operations

Applicant Requirements:

- 5+ years of experience in a management role in the auto industry
- Strong understanding of dealership service operations, including technical knowledge of vehicles

-Must be willing to work on vehicles as required
- Excellent communication and leadership skills
- Proven track record of increasing revenue and improving customer satisfaction
- Ability to effectively manage and motivate a team

- Dealer Track DMS is preferred but not required
- Proficient in Microsoft Office, Rapid Recon and CCC Estimating System


We are an equal opportunity employer and makes employment decisions on the basis of merit. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We value diversity and welcome all individuals to apply