Service Manager

Location: Mid Michigan

Type: Full Time

Salary Range: Commensurate with Experience

Mid Michigan dealer seeking an experienced and customer-focused Service Manager to lead our Service Department and ensure the delivery of exceptional automotive maintenance and repair services. The ideal candidate should have a strong background in automotive service management and a commitment to providing top-notch customer service. As Service Manager you will oversee daily operations, manage a team of Technicians, Advisors and Support Staff, while upholding the highest standards of quality, efficiency and customer satisfaction.

What You'll Do:

* Manage and continually mentor/train a team of service advisors, technicians, and support staff to provide high-quality automotive services

* Plan, schedule, and manage the workflow of service orders to optimize technician productivity and minimize vehicle turnaround times

* Analyze key performance indicators such as service revenue, technician efficiency, and customer satisfaction scores to maximize department profitability

* Foster a positive and collaborative team environment that promotes accountability, professional growth, and exceptional customer service

* Ensure that every customer receives an exceptional service experience, from initial introduction to vehicle pickup

* Handle escalated customer concerns and provide effective resolutions to maintain high customer satisfaction

* Monitor repair progress and ensure that service commitments are met

* Maintain strict quality control measures to ensure accurate diagnostics, effective repairs, and thorough vehicle inspections

* Implement processes to address any issues related to service quality promptly.

* Provide technical guidance and support to technicians, advising on complex repairs and diagnostics

* Collaborate with the parts department to ensure availability of necessary parts needed for repairs

* Develop strategies to improve departmental performance and achieve financial targets

* Identify training needs for service staff and organize ongoing training sessions to enhance technical skills and customer service capabilities

* Ensure that the service department operates in compliance with safety regulations, environmental standards, and industry guidelines

If you have a history of successful automotive service management and a dedication to delivering exceptional customer experiences, we encourage you to apply!

Requirements

What You'll Need:

* Leadership or management experience in automotive service department or related field

* A valid driver's license and acceptable driving record

* Proven track record of performance within the field of expertise

* Ability to take initiative, work collaboratively, and provide an excellent customer service experience

* Thorough knowledge of automotive systems, diagnostics, and repair procedures

* Exceptional customer service and communication skills for effective interaction with customers and team members

* Proficiency in using dealership management software for service scheduling, tracking, and reporting

* Strong organizational skills to manage workflow efficiently and meet service commitments

* Analytical mindset to interpret KPIs, diagnose issues, and implement improvements

* Problem-solving abilities to address technical challenges and customer concerns.

* Understanding of safety and environmental regulations in the automotive service industry