Box Office Manager for Database & Ticketing Systems
Dartmouth College
Hanover, NH
Full-time
Information Services / Technology (IT)
Posted on April 4, 2024
Position Details
Position Information
Posting date
01/03/2024
Closing date
Open Until Filled
Yes
Position Number
0039601
Position Title
Box Office Manager for Database & Ticketing Systems
Department this Position Reports to
Hopkins Center
Hiring Range Minimum
$23.01
Hiring Range Maximum
$28.76
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Regularly works nights and weekends in addition to weekdays.
Location of Position
Hanover, NH
Hopkins Center
4 East Wheelock Street
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
The Box Office Manager for Database & Ticketing Systems serves as the lead in the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing processes, enhance accessibility, and facilitate analysis of Hopkins Center programming and practices. The Box Office Manager works across Hop departments and is a core member of the Box Office team, responsible for shared box office responsibilities and event management.
As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.
Description
Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- 2+ years' experience working in box office or visitor/customer services.
- Substantial experience with Tessitura (or similar customer relationship management platform), including building shows, generating reports and managing data.
- Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
- Experience providing warm, professional customer service and sales in a busy retail environment.
- Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
- Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
- Excellent verbal communication skills to effectively work with a diverse group of constituencies.
- Strong sense of initiative and the ability to work and learn both independently and as part of a team.
- Be informed about and compliant with ADA and PCI policies.
Preferred Qualifications
- Experience working as part of a team in a box office or arts center.
- Experience in the creative sector.
- Experience with SQL or other database programming languages.
- Experience working in an academic setting.
Department Contact for Recruitment Inquiries
Jan Sillery
Department Contact Phone Number
646-1417
Department Contact for Cover Letter and Title
Ellen Phillips, Senior Box Office Manager
Department Contact's Phone Number
646-1417
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/71977
Key Accountabilities
Description
Database Management
This position takes the lead in managing events in Tessitura, including event creation, venue management and ticketing configuration, while staying informed about software developments and making recommendations about our usage. They liaise with all teams within the Hop on configuration and reporting and implement data management practices across the Hop and student employee teams. They train colleagues and conduct back-end configuration to support excellent user experience throughout the ticketing process.
Percentage Of Time
40
Description
Box Office Management
This position shares the responsibility in general Box Office management, like creating extractions, mailing lists and reports, and maintaining the smooth integration between Tessitura and related systems—College databases, payment gateways, ticket printers, scanners etc. They participate in team and Hop meetings to create ticketing plans and assess our practices and impact. They help to oversee ticket selling staff and manage on-site Box Office operations during assigned times.
Percentage Of Time
30
Description
Ticket Selling & Box Office Operations
This position helps in the sale of tickets for approximately 300+ events annually across numerous venues by providing exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. Responsibilities include selling tickets by phone and in-person and working shifts including evenings and occasional weekends.
Percentage Of Time
30
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
01/03/2024
Closing date
Open Until Filled
Yes
Position Number
0039601
Position Title
Box Office Manager for Database & Ticketing Systems
Department this Position Reports to
Hopkins Center
Hiring Range Minimum
$23.01
Hiring Range Maximum
$28.76
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Regularly works nights and weekends in addition to weekdays.
Location of Position
Hanover, NH
Hopkins Center
4 East Wheelock Street
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
The Box Office Manager for Database & Ticketing Systems serves as the lead in the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing processes, enhance accessibility, and facilitate analysis of Hopkins Center programming and practices. The Box Office Manager works across Hop departments and is a core member of the Box Office team, responsible for shared box office responsibilities and event management.
As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.
Description
Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- 2+ years' experience working in box office or visitor/customer services.
- Substantial experience with Tessitura (or similar customer relationship management platform), including building shows, generating reports and managing data.
- Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
- Experience providing warm, professional customer service and sales in a busy retail environment.
- Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
- Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
- Excellent verbal communication skills to effectively work with a diverse group of constituencies.
- Strong sense of initiative and the ability to work and learn both independently and as part of a team.
- Be informed about and compliant with ADA and PCI policies.
Preferred Qualifications
- Experience working as part of a team in a box office or arts center.
- Experience in the creative sector.
- Experience with SQL or other database programming languages.
- Experience working in an academic setting.
Department Contact for Recruitment Inquiries
Jan Sillery
Department Contact Phone Number
646-1417
Department Contact for Cover Letter and Title
Ellen Phillips, Senior Box Office Manager
Department Contact's Phone Number
646-1417
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/71977
Key Accountabilities
Description
Database Management
This position takes the lead in managing events in Tessitura, including event creation, venue management and ticketing configuration, while staying informed about software developments and making recommendations about our usage. They liaise with all teams within the Hop on configuration and reporting and implement data management practices across the Hop and student employee teams. They train colleagues and conduct back-end configuration to support excellent user experience throughout the ticketing process.
Percentage Of Time
40
Description
Box Office Management
This position shares the responsibility in general Box Office management, like creating extractions, mailing lists and reports, and maintaining the smooth integration between Tessitura and related systems—College databases, payment gateways, ticket printers, scanners etc. They participate in team and Hop meetings to create ticketing plans and assess our practices and impact. They help to oversee ticket selling staff and manage on-site Box Office operations during assigned times.
Percentage Of Time
30
Description
Ticket Selling & Box Office Operations
This position helps in the sale of tickets for approximately 300+ events annually across numerous venues by providing exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. Responsibilities include selling tickets by phone and in-person and working shifts including evenings and occasional weekends.
Percentage Of Time
30
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HERC
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
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