Operations Assistant
DePauw University
Greencastle, IN
Full-time
Management
Posted on April 9, 2024
DePauw University is an Equal Employment Opportunity Employer: Women, members of underrepresented groups, and persons with disabilities are encouraged to apply.
Position will remain open until filled.
Please go to University Profile for more information about DePauw.
POSITION SUMMARY
The Operations Assistant works as a part of a team to ensure that admission related processes are completed in the most efficient and accurate manner possible. This individual is responsible for providing administrative and clerical support for the Office of Admission, as well as interacting with prospective and current families, parents, faculty, and staff to accomplish the goals of the Office of Enrollment.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
- Oversee the timely and accurate entry of student information into the admission Client Relationship Management System (Slate), including high school and college transcripts, test scores, letters of recommendations, essays, and other supporting admission documents.
- Responsible for maintaining and updating high school grading scales.
- Collaborate with admission staff to review transcripts and unweight GPAS, as needed
- Assist with identifying ways to streamline data entry and application processes in Slate.
- Maintain and record documentation of departmental processes.
- Provide high-level customer service to students, campus community, and guests in-person, by telephone, email, text messaging and other media formats.
- Assist in maintaining accurate student records while preserving the confidentiality of student information unless sharing information is due to a legitimate educational interest pursuant to FERPA.
- Maintain compliance with all federal regulations and follow all Department of Homeland Security requirements when working with international student information and materials.
- Retrieve data files from various outside sources, review for accuracy, map the files appropriately, and enter information into Slate.
- Consolidate duplicate records to maintain data integrity within Slate.
- Interface with other departments to ensure proper flow of student information.
- Create a welcoming experience for Office of Admission guests by assisting with lobby coverage as needed.
- Support the Office of Admissions through various administrative tasks.
- Other miscellaneous assigned duties.
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for decisions and actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Adaptability - Ability to change in the workplace.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures
- Diversity Oriented - Commitment to valuing a variety of different experiences, encouraging input and collaboration from campus stakeholders, including being mindful of experiences related, but not limited to: age, gender, race, ethnicity, religion, socio-economic status, LGBTQ, and/or job type.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Experience: Minimum of one year of related professional experience or related advanced education.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Communication: Ability to communicate effectively with others clearly and concisely
Computer Skills: Proficiency in Microsoft Office Suite, familiarity with database management, evidence of ability to learn new systems
Other Requirements, the successful candidate:
- Must be detail-oriented and able to manage multiple projects while keeping team members informed regarding progress.
- Must have a proven track record of meeting deadlines and assessing priorities, asking for guidance when needed.
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