SMB Client Support Advisor - Private Party - Local Sales

Gannett/LOCALiQ is the marketing solution from the USA TODAY NETWORK providing businesses the smarter way to reach local customers. As local marketing becomes more complex, LOCALiQempowers local businesses with unique insights from 125 million consumers in our network of sites, apps, and experiences and learnings from millions of local leads delivered each year. We couple that with end-to-end service from our experts using local marketing best practices proven across the country. LOCALiQ simplifies local marketing and provides our clients the confidence to grow.

Our core values are community, Progress through Passion, Action with Purpose , and Belief in People. If you share these values, come join our family! 

Life is short. Work somewhere awesome.  

 
Gannett is looking for a talented customer care Advisor to join our team. The right person will enjoy interacting with new and existing customers primarily via Chatbotplatformas well as telephonically and in written formats; assistingcustomers with self-serve navigation and ad placement including but not limited to classified liners, Celebrations and In Memoriams; in Adpointand iPublish.  This role offers a unique opportunity for the right person to work in an evolving and fast-paced environment while getting exposure to a broad range of sales activities.

What will you do? 

Responsibilities include but are not limited to:  

This position will be primarily working with new and existing customers. Administrate the chatbot platform; Assist with building and managing the chatbot script and recommend changes based on customer needs through their experience. Respond to high volume of emails from customers; interact with clients via phone and email to achieve ad order placement requests primarily via self-serve Provide superior customer service through quality assurance calls to increase sales opportunities. Aptitude to transition easily between different communication mediums. Ability to maintain a consistent work ethic and be resilient in a fast-paced environment; managing incoming calls, responding to inquiries, and working with internal partners to ensure work is publishable. Work independently at times and in a collaborative team environment to drive revenue Participate actively in engagement activities and other elements of our culture, to help drive additional sales and revenue. 

What you bring to the table: 

Experience in high volume queue-based sales environment is required. Media Sales a plus 

Experience in using web-based programs/apps, ad ordering platform, Salesforce. Self-driven tendencies highly desired Ability to effectively (oral and written) communicate clearly and concisely to both internal/external colleagues and consumers Ability to identify trouble-shoot, process challenges that cause publishable and revenue compromises   Highly organized - ability to work within a multi-deadline-oriented environment. Dependability a MUST Virtual work environment with the potential to have access to nation-wide satellite locations, if required. 

This is a remote position.  

We offer an energized, passionate team within a flexible workplace. We offer competitive compensation and world-class benefits, including comprehensive Health, Dental, and Vision coverage, 401(K), Paid Time Off, and more.