Box Office Clerk

Johnson County Community College Overland Park, KS Full-time Call Center / Customer Service

Posted on May 15, 2024

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Johnson County Community College
Position, Department: Box Office Clerk, Operations

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week

Pay Range: $15.00-$18.75 and determined based on relevant years of work experience.

Benefits Category: Part-time Benefits

Position Summary: The MTC Box Office is part of the College's performing arts center, which brings professional touring artists to perform in Yardley Hall and Polsky Theatre as part of the Midwest Trust Center Series. The Box Office Clerk's primary role is answering phones as part of a call center, giving patrons accurate information about and selling tickets to the MTC Series and other events in our theaters.

The Box Office also serves as a first point-of-contact to many visitors to JCCC, so Box Office staff aide community members in a variety of ways, including giving directions to various locations on campus. The Box Office Clerk is responsible for general office duties including data entry, balancing cash drawers for events, and performing other duties as assigned. The Box Office Clerk works set hours during the business week and additional evening and weekend hours for MTC Series and rental events in our performance spaces. This position's weekday hours are Monday - Friday, 1:00 - 5:00 PM.

The ideal candidate will:

Have excellent phone and customer service skills and be able to deal courteously with the public.
Be detail-oriented.
Able to multitask and move quickly from one task to another, often under tight time constraints.
Excellent problem-solving skills.
Adaptable to change and calm under pressure.
Proficient in MS Office and be comfortable learning new software with multi-step processes.
Demonstrate accuracy when dealing with money.
Able to give clear, accurate directions.
Able to focus in a noisy, confined space.

Required Qualifications:

Minimum of a high school diploma (or GED); experience using MS Office; experience in customer service.

Preferred Qualifications:

Associates Degree.

To be considered for this position we will require an application, resume, and or cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

Main duty - Complete Ticket orders.
Main duty - Data Entry and Correction.
Main duty - Prepare mailings.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran's Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.

To apply, please visit: https://careers.jccc.edu/en-us/job/495758/box-office-clerk

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