Resort Reservations Internship

The Reservations Internship is a paid educational opportunity for individuals interested in Communications, Sales, or Hospitality Management seeking to fulfill their school's experiential educational requirements. This Internship will play a valuable role in the operations of the Activities department. Students are provided the opportunity for hands-on training in a Forbes and AAA-rated environment. The internship typically begins anywhere from early May through late August and consists of 16 weeks of consecutive full-time work.

Nemacolin interns are eligible for on-site housing options as well as other benefits

This position provides an opportunity to develop and refine sales skills and grow within a 5-star culture. This role offers an opportunity to contribute to the reservation team by assisting guests in planning their visit and promoting all Nemacolin offerings. The individual in this position answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, coordinates guest activities with other departments to ensure an optimal experience, and may be provided additional responsibilities to help future support the team and grow transferable skills!

Leadership Development opportunities are also available!

ESSENTIAL DUTIES:

• Maintain current knowledge of all resort offerings and hours of operation. 
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Answer incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings.
• Follow up on voicemails and leads by making outbound phone calls.
• Engage in a sales process to help uncover guests’ needs and sell the resort and resort experiences.
• Demonstrate Five-Star and Five-Diamond Service Standards.
• Make accurate reservations to help curate memorable stays.
• Coordinate projects that provide the reservations team support, tools, and knowledge.
• Help update data-driven reports that help measure the team’s performance.
• Learn about problem resolution and office management.
• Perform any additional duties and responsibilities as assigned by reservations and revenue leadership teams.
• Processing gift card orders. 
• Completing a variety of training programs with shadowing opportunities with other departments throughout the resort.

QUALIFICATIONS:

• Must be enrolled in or a recent graduate of a Bachelor's degree program in Hospitality Management, Communication, Business, or a related discipline.
• Ability to multitask including talking, navigating computer programs, and typing.
• Strong written and oral communication skills with a strong emphasis on exceptional telephone etiquette and verbiage with the ability to speak English fluently.
• Ability to work varying shifts including evenings, weekends, and holidays.
• Highly motivated to make a difference and have a drive for personal success.
• Eagerness to grow your skill set and willingness to learn.

WHY WORK AT NEMACOLIN?

Kickstart your career at Nemacolin, a world-renowned luxury resort nestled in Southwestern Pennsylvania.

Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With three Forbes-rated hotels to choose from, guests are treated to the epitome of comfort and style. Our five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site zoo brings wildlife encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of Team Nemacolin, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers.

Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests.  Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.

Associate recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.

Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months and a reward of $500.00 when the referred associate achieves one year of service!

Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

ASSOCIATE DISCOUNTS AND BENEFITS

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Access to associate-only community rec center, pub, and market. 
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas