Customer Service Representative, Commons Desk

Pennsylvania State University University Park, PA Full-time Call Center / Customer Service

Posted on May 15, 2024

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Customer Service Representative, Commons Desk

We are seeking a Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors.

Duties include:

Processing USPS mail and package deliveries; forwarding USPS mail
Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
Submitting work orders for core changes; issuing temporary ID cards
Processing payment for various transactions using register system and maintaining a cash drawer
Processing loaner room key sign-outs and core changes
Processing sign-outs of recreational equipment, cleaning supplies, etc.
Tracking and handling Lost and Found items per University policy
Communicating policies and procedures to customers and student employees.

Requires the operation of various office equipment and computer systems. Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.

Additional Information:

Typical work schedule is Tuesday - Saturday 7:30am - 4:30pm (Sunday and Monday off), with some variation for special events and summer operations.

Education and Experience:

Typically requires a high school diploma and one (1) year of relevant experience. Or, an equivalent combination of education and experience.

The following clearances must be successfully completed for this position:

Pennsylvania State Police Criminal Background Check
Pennsylvania Child Abuse History
Federal Bureau of Investigation (FBI) Criminal Background Check

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/Penn-State-University-Park/Customer-Service-Representative---Commons-Desk_REQ_0000054965-2

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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