Customer Service Representative - Residential Dining

Pennsylvania State University University Park, PA Full-time Call Center / Customer Service

Posted on May 15, 2024

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Customer Service Representative - Residential Dining

The Pennsylvania State University is seeking a Customer Service Representative to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors.

These positions will be assigned in one of the five dining commons operations on campus (North, East, South, West, & Pollock). The majority of the position will be spent processing transactions at markets and retail dining operations in the location. While office work is occasionally available, the primary duties of this assignment will be cashier operations. Residential Dining operates from approximately 7:00 a.m. to 12:00 a.m. daily, and schedules will be determined based on the needs of the operation. We are currently hiring for various schedules and shifts.

These positions are 75% FTE with a break between mid-May and mid-August consistent with the academic calendar or 100% FTE, working all year.

The successful candidate will be responsible for the following:

Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail
Responding to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate
May process a variety of financial forms/transactions and maintain inventories
Operating various equipment and computer systems
Reporting unusual situations or concerns to appropriate personnel

Providing general support services to office

This position typically requires a High School Diploma or higher plus 1 year of related experience.

Finance and Business is a value-driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization that provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/Penn-State-University-Park/Customer-Service-Representative---Residential-Dining_REQ_0000044206-1

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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