HR Services Coordinator

Pennsylvania State University University Park, PA Full-time Administration / Clerical

Posted on May 17, 2024

Apply Now

HR Services Coordinator

Penn State Human Resources is currently seeking an HR Services Coordinator to help lead the efforts of a team of HR Associates responsible for providing exceptional customer service to employees as the first point of contact for their HR inquires. Responsibilities include:

Hiring, training, coaching, and supervision of HR Services Associates
Investigation and resolution of complex inquiries
Initiating and/or responding to inquiries concerning non-routine and unusual human resources issues (e.g., salary exceptions, job review questions, rejected medical claims, visa expiration, claims of discrimination, training needs, etc.)
Interfacing with partner HR teams to identify process improvements, systems enhancements, knowledge resources, and communication needs
Supporting a self-directed team through monitoring distribution of work and coaching for adjustments, as needed
Ensuring inquiries are handled with consistency and accuracy
Assisting with building a more robust knowledge base
Using analytics to support the goals of the team and HR as a whole

As a member of Penn State Human Resources, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission and are critical to our success. Just as we are committed to a diverse educational environment, we are also committed to a diverse working community. We value inclusive excellence as a core strength and an essential element of our public service mission.

This position requires a minimum of an Associate's degree plus four years of relevant experience, or an equivalent combination of education and experience.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

The successful candidate must possess:

Sensitivity in handling confidential information
Strong leadership and supervisory skills
Attention to detail
Commitment to handling questions and concerns with speed, accuracy and professionalism
Sound judgment and discretion in referring inquiries to other HR staff members or units
Strong customer service and communication skills, both oral and written
Ability to effectively learn, utilize, and train on new technologies
Ability to prioritize and lead by example.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/Penn-State-University-Park/HR-Services-Coordinator_REQ_0000056090-2

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now