Workers' Comp Member Services Consultant - Hybrid

The job of Consultant, Member Services - WCT/UP is done for the purpose/s of managing a book of business requiring the maintenance, customer satisfaction, and strategic direction of assigned school district accounts through collaborative, strategic, customer-specific initiatives that deliver "value-added" services via the execution of client-specific business plans relative to workers' compensation and unemployment risk management activities.

Essential Functions

* Builds and communicates PSWCT/UP's value proposition to clients and prospects for the purpose of achieving key business outcomes relative to client retention, client satisfaction and business development.

* Collaborates and coordinates with internal staff and leadership on program and service planning for the purpose of developing, delivering, and documenting efficient, high-quality services to meet school districts' risk management needs.

* Collaborates with business intelligence to execute solid analysis, relying on a strong understanding of the workers' compensation and unemployment compensation ecosystem, and solid financial acumen for the purpose of delivering creative and practical solutions for school district clients and prospects.

* Convenes client stewardship meetings for the purpose of communicating account activity and addressing service-related matters.

* Coordinates and leads activities among stakeholders to influence superior customer service delivery for the purpose of addressing school-district specific risk management needs.

* Cultivates strong school district stakeholder and decision-maker relationships for the purpose of informing and influencing the implementation of strategies to reduce total cost of risk.

* Demonstrates superior marketing and technical expertise for the purpose of influencing the adoption of recommended risk management solutions which comply with best practices for the industry.

* Develops and executes multi-year plans for the purpose of meeting client retention and business development goals.

* Develops and maintains a complete understanding of current industry knowledge, best practices, trends, and applications for the purpose of being recognized as a subject matter expert for workers' compensation and unemployment compensation risk management solutions.

* Develops, documents and monitors risk management performance metrics and profiles for the purpose of informing the development of service plans aimed at assessing and improving school district risk profiles.

* Embodies the principles and practices that form our culture and commitment to becoming an Antiracist Multicultural Organization for the purpose of meeting the Agency's End: Success for Each Child and Eliminating the Opportunity Gap by Leading with Racial Equity.

* Fosters and manages overall relationship with school district client for the purpose of ensuring the highest satisfaction with claims and risk management services.

* Leads the deployment of coordinated and strategic communications utilizing multiple modes and distribution channels for the purpose of efficiently and effectively disseminating pertinent risk management information to build and sustain a culture of safety.

* Manages new account implementation and orientation for the purpose of ensuring new account understanding of programs and services as well as the navigation required for the best service experience possible.

* Pursues and responds to requests-for-proposal (RFPs) and other forms of business development opportunities for the purpose of achieving program and business development goals.

* Utilizes fleet vehicles for the purpose of performing the essential functions of the position.

Job Requirements: Minimum Qualifications

Skills, Knowledge, and Abilities

SKILLS are required to perform multiple, highly complex, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: See competencies under Abilities below.

KNOWLEDGE is required to perform advanced math; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: See competencies under Abilities below.

ABILITY is required to schedule a number of activities, meetings, and/or events; routinely gather, collate, and/or classify data; and consider a number of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize job-related equipment. Independent problem solving is required to analyze issues and create action plans. Problem solving with data requires analysis based on organizational objectives; and problem solving with equipment is moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include:

ANTIRACIST LEADERSHIP COMPETENCIES

CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of students and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's End and goal of becoming an Antiracist Multicultural Organization in support of eliminating the opportunity gap.

RACIAL EQUITY ADVOCATE: Recognizes, supports, and engages in dismantling institutional racism. Partners with and is accountable to those with whom we are in a transformational relationship, including children, families, and communities of color.

RACIAL EQUITY MINDSET: Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways.

TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside PSESD. Embodies the principles and practices that form the Agency's culture. Operates from an abundance mentality that recognizes opportunities, and is optimistic and realistic about the future.

JOB-SPECIFIC COMPETENCIES

ACCOUNTABILITY: Takes responsibility and ownership for successfully accomplishing work and Agency objectives and delivering results. Sets high standards of shared performance for self and others.

CUSTOMER FOCUS: Commits to clarifying and supporting internal and external customers' goals and strives to meet their expectations and requirements. Consistently acts with customers in mind. Holds self accountable for providing high-quality, responsive and personable customer service.

DATA GATHERING, ANALYSIS AND SHARING: Collects, examines and synthesizes information from a variety of stakeholders and sources in a transparent manner that reflects best practices. Shares data in a thoughtful and responsible way in an effort to inform, understand issues, or enable decision making.

INSPIRING OTHERS AND BUILDING COMMITMENT: Inspires excitement for mission and vision and builds stakeholder commitment toward common goals.

RECORDKEEPING AND DOCUMENTATION: Gathers, organizes, and maintains records, following confidential information and security protocols as needed. Accurately documents relevant/essential actions, processes, and practices.

RISK ANALYSIS AND MANAGEMENT: Identifies, defines and analyzes risks to the Agency, represented districts, programs, staff, and students posed by potential adverse actions or events. Plans, communicates, and implements measures that will avoid, reduce, overcome, or compensate for elements of risk.

Responsibility

Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within a department, large work unit, and/or across several small work units; monitoring budget expenditures. Utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to impact the organization's services.

Work Environment

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally, the job requires 60% sitting, 20% walking, and 20% standing. The job is performed under minimal temperature variations and in a clean atmosphere.