Student Services Assistant, Senior
San Diego Community College District
San Diego, CA
Full-time
Education
Posted on April 2, 2024
Student Services Assistant, Senior
San Diego Community College District
Closing Date: 4/24/2024
Position Number: 011889
Location: San Diego Miramar College
Position Type: Classified
The Position:
Posting Details (Default Section)
Closing Date: 04/24/2024 Open Until Filled No Classification Title Student Services Assistant, Senior Working Title Student Services Assistant, Senior Recruitment Limits Location San Diego Miramar College Pay Information Range 19 ($5,474.31-$6,069.47) per month based on the current Classified salary schedule. New employees will begin on Step I (9) ($5,474.31). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE No. Months: 12 Months Position Number: 011889 FLSA Status Non-Exempt (accrues overtime) Position Type Classified Bargaining Unit AFT - Classified Professionals Range 19 Department EOPS The Position San Diego Miramar College, a student-ready college, invites all qualified candidates to apply for the position of Senior Student Services Assistant in the EOPS and CalWORKs Office. Miramar College, a leader in providing student access and success, seeks candidates who are motivated by serving students in a college community and are committed to diversity, equity, and inclusion (DEI).
We are a fast‐growing and innovative college with a freshly adopted focus on diversity, equity, and inclusion as we move into a new era. Recently designated as an emerging Minority Serving Institution (MSI) the College is committed to helping students access higher education and achieve success inside and outside the classroom.
The College is located in the Mira Mesa/Scripps Ranch area of San Diego and is one of four colleges/centers in the San Diego Community College District. Our student population of 14,193 [African American (5%), Native American (<1%), Asian (14%), Filipino (7%), Latinx (30%), Multiple Ethnicities (8%), Pacific Islander (1%), White (32%), Unreported (2%)], is reflective of the diverse community we serve.In addition to expertise in their field, San Diego Miramar College seeks applicants who possess the knowledge, skills, and abilities to support our diverse student populations. Additionally, candidates should be able to demonstrate ways they will develop tools and resources to better serve historically marginalized and minoritized populations. We strongly encourage candidates who possess the experience for the position, and who are student-centered and continue to demonstrate a commitment to diversity, equity, and inclusion (DEI) to best serve our student population.Those who join our team at San Diego Miramar College can expect to be part of an inclusive, innovative, and equity-focused community that promotes broad collaboration among faculty, classified professionals, administration, students, and community and industry partners. We are proud of our commitment to create a socially just and responsive culture, host ethnically diverse speakers, and support various equity-focused professional development opportunities. Our college strives to ensure that students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color and disproportionately impacted students. In fact, the college's commitment to diversity, equity, and inclusion is encapsulated by our newly adopted Strategic Goal #5:Miramar College Strategic Goal #5Diversity, Equity, and Inclusion (DEI) - Build an environment that embraces diversity, equity, inclusion, anti-racism, and social justice for the benefit of the college community.Strategic Direction 1- Systematically update college processes, programs, and practices within a comprehensive equity framework for equity-minded practices in the workplace, the classroom, and support programs/services.Strategic Direction 2- Establish comprehensive professional development for the campus community to increase capacity around and engage in equity, diversity, inclusion, social justice, and anti-racism.Strategic Direction 3-Systematically review, develop and incorporate equity-minded practices in: 1) culturally responsive instructional pedagogy, 2) student-centered services, and 3) recruitment, screening, and retention of employees.Applicants can review Miramar College's full strategic plan on Miramar College's: https://sdmiramar.edu/sites/default/files/2021-07/San_Diego_Miramar_College_Fall_2020-Spring_2027_Strategic_Plan.pdf
Hours for Sr. SSA are between 8 am and 6 pm Monday to Friday. Selected candidate must be willing to adjust work days/hours based on the department's needs. The position reports to the Dean of Student Development and Matriculation and receives work direction from the Coordinator for EOPS/CARE, CalWORKs and NextUp. The Sr. SSA plays a key role in our mission to empower students from historically underserved communities. This position will be the first point of contact for students seeking information and assistance with the EOPS/CARE/NextUp and the CalWORKs program. This is a fast-paced and rewarding position that offers the opportunity to positively impact students' lives. The position assists with respective program goals to support the access, retention and transfer of foster youth, single parents, undocumented students, and first-generation students. This position provides training and work direction to part-time staff, student assistants and peer advisors to support the front office's overall functioning. This position will assess eligibility for programs; conduct community outreach and recruitment; update student records and coordinate referrals to other on and off campus services. Use innovative practices to advance department initiatives and work closely with Miramar College students, staff, faculty, outside agencies, and community partners.
Please note that an employee may be transferred to any site at the option of the Chancellor.
Major Responsibilities:
- Welcome students, answer questions, and provide general information about the programs and its services.
- Assist students with scheduling appointments, completing forms, and navigating EOPS resources.
- Evaluate documentation to determine the need for services and/or program eligibility; make referrals to other on- and off-campus programs and services.
- Process incoming calls and emails in a professional and courteous manner.
- Train and provide work direction and guidance to hourlies, student workers and peer mentors to support a culture that values diversity and high touch services.
- Provide information to students; present/facilitate workshops; assist in student orientations; explain program policies and procedures.
- Assist with event coordination and execution, including facilities reservations, food, marketing.
- Assists with recruiting and outreach of students for programs that may include special populations such as: EOPS, CARE, CalWORKs and foster youth, but are not limited to these populations.
- Communicate with students and outside agencies to verify student status and other information to in order to assess eligibility.
- Establishes relationships with high school and community agency personnel for program recruitment purposes; coordinates the development and preparation of promotional materials.
- Update and maintain student records and files; generate reports; and verify student information.
- Take meeting minutes, compile and prepare statistical and other reports and records; prepare correspondence.
- Provide clerical and technical assistance to program lead and department.
- Performs related duties as assigned.
If you would like to open the link in a different tab or window, right click and select the option. Desired Qualifications
- Two (2) years of experience supporting a diverse population
- One (1) year of experience working in an outreach or retention program.
- Higher education policies and procedures.
- District organization, operations, policies, and objectives.
- English usage, grammar, spelling, punctuation, and vocabulary.
- Modern office practices, procedures, and equipment, including computer hardware and software.
- Oral and written communications skills.
- Record-keeping techniques.
- Rules, regulations, policies, and procedures of assigned program.
- Student/management information systems.
- Applicable sections of California Education Code and other laws.
- Technical aspects of field of specialty.
Skills and Abilities:
- Communicate effectively both orally and in writing.
- Establish and maintain effective working relationships with others.
- Establish and meet schedules and timelines.
- Interact effectively with students and staff.
- Interpret and explain rules, regulations, policies, and procedures regarding assigned student services area.
- Maintain confidential records and files and prepare reports.
- Make arithmetic calculations with speed and accuracy.
- Meet schedules and timelines.
- Operate a variety of office machines and equipment, including computer hardware and software.
- Perform technical duties of complex difficulty in assigned student services area. Plan and organize work.
- Relate effectively with people from varied cultural and socio-economic backgrounds. Train and provide work direction to others.
- Understand and follow oral and written directions.
- Use computer applications, including word processing, spreadsheets, and databases.
- Work independently with little direction.
To ensure full consideration, qualified candidates must submit a complete online application that includes the items listed (extraneous material will not be reviewed). References to resumes or other uploaded documents within the online application will be considered an “incomplete” application; please enter “N/A” if any section does not apply.
- Complete the online application, including examples and outcomes listed within the Duties section of your Employment History;
- Complete responses to the Supplemental Questions, including examples and outcomes;
- Letter of Interest;
- Resume; AND,
- Three (3) Professional References.
- Application materials sent via mail, fax, or email will not be accepted.
- Note that correspondence, including interview invitations, will be sent to you via email.
- All inquiries, nominations and applications will be held in the strictest confidence.
- Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position);
- Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
- Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
- Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form;
- Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.
EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further Additional Information: EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01638
Major Responsibilities:
Qualifications:
Desired Qualifications:
- Two (2) years of experience supporting a diverse population
- One (1) year of experience working in an outreach or retention program.
- Higher education policies and procedures.
- District organization, operations, policies, and objectives.
- English usage, grammar, spelling, punctuation, and vocabulary.
- Modern office practices, procedures, and equipment, including computer hardware and software.
- Oral and written communications skills.
- Record-keeping techniques.
- Rules, regulations, policies, and procedures of assigned program.
- Student/management information systems.
- Applicable sections of California Education Code and other laws.
- Technical aspects of field of specialty.
Skills and Abilities:
- Communicate effectively both orally and in writing.
- Establish and maintain effective working relationships with others.
- Establish and meet schedules and timelines.
- Interact effectively with students and staff.
- Interpret and explain rules, regulations, policies, and procedures regarding assigned student services area.
- Maintain confidential records and files and prepare reports.
- Make arithmetic calculations with speed and accuracy.
- Meet schedules and timelines.
- Operate a variety of office machines and equipment, including computer hardware and software.
- Perform technical duties of complex difficulty in assigned student services area. Plan and organize work.
- Relate effectively with people from varied cultural and socio-economic backgrounds. Train and provide work direction to others.
- Understand and follow oral and written directions.
- Use computer applications, including word processing, spreadsheets, and databases.
- Work independently with little direction.
Licenses:
Pay Information:
Range 19 ($5,474.31-$6,069.47) per month based on the current Classified salary schedule. New employees will begin on Step I (9) ($5,474.31). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks and more information about terms and conditions of employment to include salary and benefits.
To apply, visit: https://www.sdccdjobs.com
All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.
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