Implementation Senior Project Manager

The Project Management Office is looking for a SaaS software client facing implementation project management that who can take leadership of a major 12month+ technical project, communicating effectively with government clients and internal executive leadership. This position will bridge SaaS software development side of the company with the client facing delivery team, while seamlessly engaging with government clients. Join our growing Project Management Office as we seek a seasoned project manager to steer the course of these critical projects.

As the Sr. Project Manager, you'll be critical in orchestrating the balance between technical intricacies, SDLC documentation, team logistics, and meticulous scheduling to meet and exceed our valued customer's expectations. Your adeptness at managing customer relations while embodying the culture of STChealth will be paramount to your success in this role.

Your primary role will be to plan, establish, and expertly navigate technical projects for our customer base. Serving as the conduit between our customers and our internal technical and business resources, you'll ensure seamless alignment between project objectives and customer needs. Crafting comprehensive work plans, collaborating with subject matter experts to ensure the delivery of contractual obligations (BRDs, RTMs, Test Plans and Results, Design Documents, Deployment Plans), achieving critical milestones, and disseminating progress updates to all stakeholders, internal and external, will be critical to the success of the project.

Your ability to organize and lead projects to meet deadlines and budgets is key. Success in this role requires a mix of technical, business, and leadership skills, including understanding technical needs, managing budgets, and communicating well with diverse stakeholders. Join us as we innovate and strive for excellence in software and consulting projects, raising the bar for client satisfaction.

What you will do:

* Lead technical integration project management functions for customers to support system integration projects.

* Collaborate with client and internal teams to determine and define project scope and objectives to ensure contract adherence and delivery.

* Manage full SaaS implementation, from initiation to closeout, while mitigating risks for STChealth and the customer.

* Manage the customer relationship during delivery and serve as the primary interface with the customer.

* Manage customer complaints, changing requirements and corrective actions, while avoiding "Scope creep".

* Prepare a clear and effective communication plan and ensure proactive clear communication of all relevant information to the customer and to all stakeholders.

* Responsible for resource management and capacity planning across the project and mitigating any risk associated with resourcing.

* Manage all project management financial management functions, including forecasting, tracking revenue recognition schedule, tracking invoicing, and actual vs planned financial data.

* Lead ALL aspects of Issue and Risks Management to ensure the team is proactively managing the project.

* Provide client and internal executive status reports and lead calls with client and technical teams.

* Facilitate kick off meetings, project planning, and solutioning meetings with customers and internal teams.

* Develop and maintain project plans in MS Project and full SDLC project documentation to drive efficiency and on time and on budget delivery.

* Experience in large Data Migration or System Integration Projects from with different technologies or platforms. (Ex. Salesforce, Oracle, SAP, ServiceNow).

* Proven track record of working with product and engineering to manage contract gaps and new client requests to ensure high customer satisfaction.

* Develop detailed understanding of STChealth's software products and services.

* Manage and maintain appropriate tracking mechanisms to ensure that all input received from client and/or internal resources is brought into an effective work management and prioritization systems (RAID logs, PM Tooling, Document Repositories, Dashboard, etc.).

* Manage and maintain an effective process for communications about work requests, status, delivery schedules and dates.

* Drive on-time delivery of project including business case, requirements, project planning, testing, UAT, and implementation.

* Identify and resolve issues that may negatively impact a project or project deliverables to ensure on-time delivery and product quality.

* Predict resources needed to reach objectives and manages resources in an effective and efficient manner.

* Drive continuous process improvement that allow the team to become more effective and efficient.

* Lead project communication efforts to drive transparency and grow trust.

* Conduct regular project reviews and executive statuses to help improve overall team performance.

* Initiate cross-team and cross-department communication to drive transparency and trust.

* Serve as expert for the project management platform (MS Project Online, PWA).

Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.

* Bachelor's Degree required, preferably in engineering, computer science, or information systems.

* Professional Project Management certifications from a recognized institution (Ex. PMP or Agile certifications)

* Experience in Waterfall SDLC and Agile methodologies.

* Minimum 7+ years working as a technical project manager or in a technical project leadership role for large software integration, SaaS buildout, or data migration projects.

* Experience with implementing and administering key processes and project management in a multi matrix organization a plus.

* Strong experience in technical project management, integration, and implementation.

* Critical thinking and strong capable leadership in tense situations.

* Proven track record of professionally interacting with critical customer accounts (project in RED) and professionally bringing to them back on track (GREEN).

* Experience with Healthcare systems, protocols and technologies-preferred

* Experience with MS Project (Project Online/PWA a bonus)

* Experience with federal, state, or local government projects and contracts/SOWs.