Retail Assistant General Manager

• Assist in hiring and developing a team who are passionate about cannabis and the service they provide 
• Lead by example through being the ultimate embodiment of service, dedication, pace, positivity and energy
• Support and maintain STORY’s mission and culture; serve as the key support to the GM in establishing store culture
• Mentor, motivate, elevate, and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Train store staff by reviewing, revising, and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines; and hold team accountable to following P&P 
• Identify and develop process improvements in collaboration with the GM to assist with store growth
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
• Develop strong relationship with buying and supply chain team, and monitor, manage, and maintain proper inventory levels
• Ensure accuracy for all cash handling in the front of house and back of house
• Guide patients/customers and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints 
• Maintain a comprehensive understanding of cannabis, its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions, and words
• Abide by city and state regulations at all times
• Receive deliveries, build purchase orders, and maintain accurate records
• Complete daily and weekly tasks/duties as assigned by General Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by maintaining stores visual expectations; following display suggestions; assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot store point-of-sale, coupons, and various patient issues
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the District Manager, Inventory Manager, and Retail Operations in real-time

• Prior experience in retail, restaurant, hospitality, and/or cannabis preferred. 
• Bachelor's Degree or four years’ experience in medical clinic and/or management experience with customer service or hospitality preferred. 
• Must be over 21 years of age. 
• Can legally work in the United States - all documentation required 
• Applicant must consent to a criminal background check 
• Must have a valid State-Issued ID or U.S. Passport 

• Must be able to occasionally lift 50+ pounds 
• Must be able to either sit or stand for long periods of time 
• Must have reliable transportation 
• Must have no scheduling restrictions, including weekends, nights, and holidays 
• Adhere to confidentiality standards. 
• Employment offers are contingent upon successful completion of all pre-employment background checks. 

Education 

• Minimum High School Diploma or G.E.D equivalent required, Associate Degree or above preferred.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice