Business Services Specialist
Tarrant County College District
Fort Worth, TX
Full-time
Administration / Clerical
Posted on April 4, 2024
Please view posting details below. To apply to this posting, please click the link above.
Position Information
Job Title
Business Services Specialist
Posting Number
F006057
Position Status
Full Time
Assignment Length
This field only applies to Faculty
Grant Funded
No
Category
Clerical
Class Code
31
Starting Pay
$22.85
Special Note
Location
South
Department
DT Business Services
Job Summary
Reporting to the Manager of Business Services, the Business Services Specialist assists with student account issues in the Manager's absence, serves in a supervisory capacity to part-time team members, and conducts required and recommended training sessions in relation to Business Services daily duties.
Primary Duties and Responsibilities
Essential Performance Requirements*
- Conducts new hire and refresher training sessions for the Business Services Department; responsible for maintaining Business Services Procedures Manual
- Assists the Manager of Business Services as a subject matter expert in managing student accounts and works in conjunction with the Manager in maintaining office operations; handles decisions regarding student account issues in the Manager's absence
- Manages the day-to-day work of part-time team members, ensuring accuracy, timeliness, and adherence to Business Services processes and procedures
- Participates in special projects and presentations
- Fosters relationships with other core internal departments and attends meetings representing Business Services
- Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone, email, or live chat and maintaining the 1098T hotline
- Processes payments, balances cash drawers, prepares bank and miscellaneous deposits, processes petty cash, and distributes paychecks; orders and stocks office supplies
- Manages all BankMobile customer service-related issues
- Processes and invoices third-party sponsorships for student accounts and corporate services; processes payments and maintains records
- Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
- Corresponds with payment plan company and collection agencies to maintain current and past tuition and miscellaneous accounts
- Verifies and posts details of business transactions, such as returned payments; analyzes and processes student account balances and refunds
- Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, generated 1098T forms, and other records
- Maintains lost and found items, handles vending machine service issues and refunds, and manages campus key inventory; distributes and receives keys from faculty, staff, and administrators
- Works opening and closing shifts, depending on operational needs
- Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the mission, values, goals, and principles of the College
Works under the general supervision of the Manager of Business Services
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
- Associates Degree or 60 college hours and three (3) years' working experience related to the Essential Performance Requirements; or any equivalent combination of education, training, certification, and work-related experience
- Experience working in customer service, preferably in a higher education setting
- Experience working with large amounts of cash and financial transactions
- Knowledge of proper cash handling and financial record-keeping techniques, ensuring secure, accurate, and timely processes
- Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
- Skilled in computer applications and enterprise systems, including the Microsoft Office suite
- Ability to collect and analyze data so as to make decisions or provide sound recommendations based on policy, procedure, practice, and existing regulation while exhibiting strong attention to detail and organization
- Ability to work effectively in a collaborative environment either individually or as part of a team
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
- Ability to delegate work appropriately to meet College and campus deliverables
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, smell, taste, or hear. The employee is occasionally required to stand; walk; climb or balance; stoop or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, texture perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
Department Hours of Operation:
Monday – Thursday 8AM – 7PM
Friday 8AM – 5PM
Summer Hours (June & July)
Monday – Thursday 7:30AM – 7PM
Posted
04/03/2024
Posting Contact Summary
Should you have questions specific to this position please contact the following individual
Contact
Melanie Wrinkle
*
melanie.wrinkle@tccd.edu
Applicant Documents
Required Documents
- Resume / Curriculum Vitae
- Cover Letter
- Unofficial Transcripts
- Certification / License
Required fields are indicated with an asterisk (*).
- * Please select the highest level of education you have completed.
- High School Diploma / GED
- 60 or more College Credit Hours
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
- * Please list any certification or licensure you have that is directly related to this position.
(Open Ended Question) - * How many years of working experience do you have related to the Essential Performance Requirements?
- None
- Less than 1 year of experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- * Please describe your experience (responses are used to determine eligibility).
(Open Ended Question) - * How many years of experience do you have working in customer service in a higher education setting?
- Less than 1 year of experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- None
- * How many years of experience do you have working with large amounts of cash and financial transactions?
- Less than 1 year of experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- None
- * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
- Advanced
- Intermediate
- Beginner
- None
- * How would you rate your experience with web-based software?
- Advanced
- Intermediate
- Beginner
- None
- * How long have you been in your current role with TCC?
- Less than 6 months
- More than 6 months
- I am not a current TCC employee
- I am a current TCC student employee
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