Library Services Supervisor
The University of Maryland Libraries are committed to advancing diversity, equity, inclusion, and accessibility. We support university and library efforts to create a more just campus environment, understanding the unique, interdisciplinary focus of libraries and archives as collectors and curators of the historical, literary, artistic, and scientific record. We provide collections, services, and programs that reflect the diversity of our community, heighten cultural awareness, and incorporate the histories, experiences, and expressions of those who have been historically marginalized and/or underrepresented. We work to ensure equitable access to our facilities, resources, and services.
Nature of Work:
Under the direction of the Manager of Library Services, performs daily operations of the Library Services unit in McKeldin Library, including the first floor Library Services Desk, library opening and closing procedures, maintenance and troubleshooting of public computers and equipment (e.g., scanners, copiers, and printers), and related functions. Provides public service to library users and other library staff members at the Library Services Desk, including communicating library policies and procedures. Provides guidance and instruction to other library staff and functional supervision to student assistants as needed. Provides leadership in managing safety and security responsibilities for McKeldin Library evenings and weekends.
Under the direction of the Manager for Logistics & Periodicals, performs daily operations of the Logistics and Periodicals unit in McKeldin Library, including ensuring accurate and timely completion of receiving and shipping tasks, processing and maintenance of periodical and microform collections, maintenance of records in the integrated library system, and providing customer service relating to these tasks in person, over the phone, and online. Collects relevant statistics. Primarily works Sunday-Thursday afternoons and evenings until close (generally 2:45 PM to 11:15 pm-adjusted when the library closes early such as winter/summer terms, spring break, and intersessions), though daytime shifts may be required.
Due to the nature of the academic calendar, annual leave cannot be used during the two weeks at the start and the two weeks at the end of the fall and spring semesters. This covers the critical periods at opening of each semester, reading day, and final exams. These periods are when we experience our highest volume and are most likely to have student worker shortages. Additionally, as this is the primary L&P student supervisor and to facilitate student hiring, annual leave cannot be used during the two weeks before the beginning of each fall and spring semester. Emergencies or other exceptional circumstances will be considered on a case by case basis.
SUPERVISORY RESPONSIBILITIES:
Directs, trains, and evaluates evening student assistants.
Requirements:
Background Check Required: Offers of employment are contingent on completion of a background check. A prior criminal conviction or convictions will not automatically disqualify a finalist from employment in the position.
MINIMUM QUALIFICATIONS:
EDUCATION: Bachelor's Degree
EXPERIENCE: Three years of experience directly related to the primary duties of the position with at least one year in a lead or supervisory capacity.
Ability to communicate effectively; to establish and maintain effective working relationships with library users and staff; to provide guidance and instruction to subordinate personnel; to work independently; and to exercise initiative in interpreting and applying rules, procedures, and instructions.
Preferred: Experience working in an academic library. Knowledge of or experience with library circulation procedures. Ability to understand, access, search, and retrieve information from electronic resources such as online library catalogs and databases. Experience with packing and shipping logistics. Experience in leading and training student assistants or other employees. Experience with safety and security procedures in the workplace.
Must be legally eligible to work in the United States. UMD Libraries will not sponsor an individual's employment.