SYSTEM SUPPORT ANALYST
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on May 1, 2024
Hiring Department
Division of Information Technology
Job Description
This position will be responsible for providing consulting, technical support and problem tracking services to faculty, staff, and students. Work assignments typically involve the installation, configuration and troubleshooting of diverse software applications and hardware. Responsibilities may include the staffing of a regular shift in a collaborative dispatching center that provides a central point of contact for student staff to report all support and problem tracking issues.
Duties include, but are not limited to:
Provide superior customer service to our faculty, staff, and students in person and via remote support tools. Interact daily with university staff to help them achieve their goals. Use standard tools to provide clear professional communication via remote session, email, phone calls, and face to face interactions.
Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity through standard best practices using many of these technologies: Active Directory (AD), system management tools (Microsoft Configuration Manager aka. (SCCM) and Jamf Pro), network file storage, cloud storage, remote support tools, network discovery tools, and our standard ticketing system.
Provide device support by: serving as an information resource related to various device and peripheral systems, including Windows and Apple, and mobile device operating systems. Maintain devices (virtual machines, desktop, printers, POS systems, laptops, tablets, and other hardware).
Provide basic local area network and wireless support by: investigating, determining severity, resolving, or appropriately escalating various network systems problems; troubleshooting network-related problems and compatibility of devices; and working with the network team to assist in providing support and back up as needed.
Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for faculty, staff, and students if possible and when necessary. Install, configure, and upgrade software not fully supported by standard tools.
Provide one-on-one consulting to faculty, staff, and students in the use of operating system software, supported applications, connectivity to campus networks and servers, and in resolution of complex hardware and software problems.
Administrative duties include: creating, planning, testing, implementing and documenting IT projects to better serve faculty, staff, and student needs. Assist with IT compliance regarding software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.
Shift
Monday - Fricay, 8am - 5pm
Minimum Qualifications
High School diploma required. Experience with broad range of LAN and device knowledge, skills and expansive knowledge of device/workstation hardware/software/operating systems. In depth knowledge of Microsoft Windows and Microsoft Office. Strong customer service skills. Ability to lift and maneuver 50 pounds.
Preferred Qualifications
A+ certification, Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.A+ certification, Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.
Anticipated Hiring Range
Salary Range: $16.00 - $22.00 commensurate with experience
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
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