Manager, Student Services
University of Utah
Salt Lake City, UT
Full-time
Education
Posted on April 5, 2024
Announcement
Details
Open Date
03/04/2024
Requisition Number
PRN37849B
Job Title
Manager, Student Services
Working Title
Upward Bound Program Manager
Job Grade
E
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday thru Friday, 8am – 5pm with occasional weekend work
VP Area
Academic Affairs
Department
00785 - First Generation Programs
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$46,000-$56,000
Close Date
Open Until Filled
Yes
Job Summary
TRIO Upward Bound (UB) is a federally funded program and one of two TRIO programs at the University of Utah. The Upward Bound Manager develops and implements policies, programs, and financial objectives for the project in accordance with the federal guidelines and regulations determined by the U. S. Department of Education.
The UB project serves 95 pre-college students annually with a goal to increase the number of low-income and first-generation students who enter and graduate from post-secondary institutions of higher education within six years. The UB Manager is responsible for planning, organizing, and directing all aspects pertaining to the student service functions of Upward Bound's internal and external customer service. This includes but is not limited to, staffing, financial management operations, development of curriculum, lectures, academic advising, tutoring, summer pre-bridge programming, and other education materials specific to academic programs. Acts as a liaison between the department and its students and staff to ensure continuity and quality of service and care.
Priority review date is March 20th
Responsibilities
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
03/04/2024
Requisition Number
PRN37849B
Job Title
Manager, Student Services
Working Title
Upward Bound Program Manager
Job Grade
E
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday thru Friday, 8am – 5pm with occasional weekend work
VP Area
Academic Affairs
Department
00785 - First Generation Programs
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$46,000-$56,000
Close Date
Open Until Filled
Yes
Job Summary
TRIO Upward Bound (UB) is a federally funded program and one of two TRIO programs at the University of Utah. The Upward Bound Manager develops and implements policies, programs, and financial objectives for the project in accordance with the federal guidelines and regulations determined by the U. S. Department of Education.
The UB project serves 95 pre-college students annually with a goal to increase the number of low-income and first-generation students who enter and graduate from post-secondary institutions of higher education within six years. The UB Manager is responsible for planning, organizing, and directing all aspects pertaining to the student service functions of Upward Bound's internal and external customer service. This includes but is not limited to, staffing, financial management operations, development of curriculum, lectures, academic advising, tutoring, summer pre-bridge programming, and other education materials specific to academic programs. Acts as a liaison between the department and its students and staff to ensure continuity and quality of service and care.
Priority review date is March 20th
Responsibilities
- Assists the Associate Director in developing and implementing the staff management and financial objectives for the Upward Bound program consistent with the University of Utah's goals and objectives.
- Markets and promotes new and existing programs and services to internal and external partners.
- Programs include weekly tutoring at participating high schools, Saturday educational experiences, and a 6-week summer residential program.
- Participates in University-wide committees to establish standards and administrative plans and policies.
- Facilitates cooperative and collaborative community and institutional relationships. Ensures student satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow-through.
- Develops departmental strategies consistent with the assigned department's continuous quality improvement program.
- Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.
- Coordinates with the associate director and staff management in recruiting, performance evaluations, and staff retention.
- Participates in the development and interpretation of department policies to ensure compliance with the University's policies and regulatory requirements.
- Ensure compliance with federal and state regulations.
- Establishes internal objectives and implements procedures to meet goals.
- Assists in setting department short and long-term goals.
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Advanced degree in Educational Administration or related area.
- Experience working with TRIO or similar educational programs that serve underrepresented, first-generation, and/or low-income populations.
- Administrative experience with federal grant programs, including development, grant writing, reporting, and administering budgets.
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * Do you have four or more years of progressively more responsible management experience?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
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