Systems Administrator
University of Utah
Salt Lake City, UT
Full-time
Information Services / Technology (IT)
Posted on May 17, 2024
Announcement
Details
Open Date
05/16/2024
Requisition Number
PRN38562B
Job Title
Systems Administrator
Working Title
Pardot Administrator
Job Grade
F
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
M-F Hybrid schedule available
VP Area
Academic Affairs
Department
02218 - Data and Software Solutions
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$75,000
Close Date
Open Until Filled
Yes
Job Summary
As a Pardot Administrator you will be responsible for managing and optimizing our Pardot platform to support our marketing automation initiatives. This role will work very closely with the Software Solutions team due to the integration of Pardot and Salesforce. In addition to day-to-day administration tasks, you will play a key role in shaping the architecture of our data within Pardot and developing strategies to maximize the platform's effectiveness in achieving our marketing objectives as well as supporting the initiative to eventually move to Marketing Cloud.
Responsibilities
Key Responsibilities:
1. Administration:
- Manage and maintain the Pardot platform, including user setup, permissions, and system configuration.
- Monitor platform health, troubleshoot issues, and implement solutions to ensure smooth operation.
- Stay updated on Pardot releases and new features, and implement best practices to optimize performance.
2. Data Architecture:
- Design and implement data structures within Pardot to support effective segmentation, personalization, and targeting.
- Collaborate with cross-functional teams to ensure data integrity and consistency across systems.
- Develop and maintain data governance policies to ensure compliance and data quality standards.
3. Strategy Development:
- Work closely with stakeholders to understand business goals and marketing objectives.
- Develop and execute strategic initiatives to leverage Pardot capabilities for lead generation, nurturing, and conversion.
- Analyze data and metrics to identify trends, insights, and opportunities for optimization.
- Recommend and implement improvements to campaigns, workflows, and processes based on performance analysis.
4. Training and Support:
- Provide training and support to users on Pardot functionality, best practices, and workflows.
- Act as a subject matter expert on Pardot capabilities and features, offering guidance and advice to stakeholders.
- Document processes, procedures, and guidelines for Pardot administration and usage.
Minimum Qualifications
Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- 2+ year's experience as a Pardot and/or Marketing Cloud Administrator, with a strong understanding of Pardot functionality and integration with Salesforce (knowledge of Pardot API's a plus)
- Preference will be given to candidates with Pardot and/or Marketing Cloud certification(s).
- Experience in data architecture and data management, with a focus on marketing data and CRM integration (Salesforce preferred).
- Strong analytical skills, with the ability to interpret data and make strategic recommendations.
- Excellent communication and collaboration skills, with the ability to work effectively across teams and levels of the organization.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
05/16/2024
Requisition Number
PRN38562B
Job Title
Systems Administrator
Working Title
Pardot Administrator
Job Grade
F
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
M-F Hybrid schedule available
VP Area
Academic Affairs
Department
02218 - Data and Software Solutions
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$75,000
Close Date
Open Until Filled
Yes
Job Summary
As a Pardot Administrator you will be responsible for managing and optimizing our Pardot platform to support our marketing automation initiatives. This role will work very closely with the Software Solutions team due to the integration of Pardot and Salesforce. In addition to day-to-day administration tasks, you will play a key role in shaping the architecture of our data within Pardot and developing strategies to maximize the platform's effectiveness in achieving our marketing objectives as well as supporting the initiative to eventually move to Marketing Cloud.
Responsibilities
Key Responsibilities:
1. Administration:
- Manage and maintain the Pardot platform, including user setup, permissions, and system configuration.
- Monitor platform health, troubleshoot issues, and implement solutions to ensure smooth operation.
- Stay updated on Pardot releases and new features, and implement best practices to optimize performance.
2. Data Architecture:
- Design and implement data structures within Pardot to support effective segmentation, personalization, and targeting.
- Collaborate with cross-functional teams to ensure data integrity and consistency across systems.
- Develop and maintain data governance policies to ensure compliance and data quality standards.
3. Strategy Development:
- Work closely with stakeholders to understand business goals and marketing objectives.
- Develop and execute strategic initiatives to leverage Pardot capabilities for lead generation, nurturing, and conversion.
- Analyze data and metrics to identify trends, insights, and opportunities for optimization.
- Recommend and implement improvements to campaigns, workflows, and processes based on performance analysis.
4. Training and Support:
- Provide training and support to users on Pardot functionality, best practices, and workflows.
- Act as a subject matter expert on Pardot capabilities and features, offering guidance and advice to stakeholders.
- Document processes, procedures, and guidelines for Pardot administration and usage.
Minimum Qualifications
Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- 2+ year's experience as a Pardot and/or Marketing Cloud Administrator, with a strong understanding of Pardot functionality and integration with Salesforce (knowledge of Pardot API's a plus)
- Preference will be given to candidates with Pardot and/or Marketing Cloud certification(s).
- Experience in data architecture and data management, with a focus on marketing data and CRM integration (Salesforce preferred).
- Strong analytical skills, with the ability to interpret data and make strategic recommendations.
- Excellent communication and collaboration skills, with the ability to work effectively across teams and levels of the organization.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * Do you have 2 or more years of related Systems Administrator experience?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
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