Manager of Operations

Vassar College Poughkeepsie, NY Full-time Management

Posted on April 17, 2024

Apply Now

Vassar College

Manager of Operations

Department: Admissions
Duration of Position: Full year / Full time
Work Schedule:
Employee Type: Administrator
Posting Date: 02/28/2024
Union Representation: Not Applicable
Posting Number: AS461P
Pay Rate: See compensation field
Compensation: The starting annual base salary range for this position is $61,400 to $75,000 (USD).

When extending an offer, Vassar College considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, budget, and other market and organizational considerations. The starting salary range represents the College’s good faith and reasonable estimate at the time of posting.

About Vassar College
Located in the scenic Mid-Hudson Valley, Vassar College is a highly selective, residential, coeducational liberal arts college. Vassar stands upon the homelands of the Munsee Lenape.Vassar College is deeply committed to increasing the diversity of the campus community and to promoting an environment of equality, inclusion, and respect for difference. The College is an Equal Opportunity and Affirmative Action employer, and especially welcomes applications from veterans, women, individuals with disabilities, and members of racial, ethnic, and other historically underrepresented groups.Vassar College is a smoke-free, tobacco-free campus.Vassar College offers a comprehensive benefits package for administrators which includes:22 vacation days for full time employees – prorated if not full time, unlimited paid personal and sick time for use at the supervisor’s approval.14 paid holidays per year which includes the week between Christmas and New Year’s Day.A choice of three health plans (EPO, PPO, High Deductible), Participation in FSA, Dependent Care, and Transit programs.Voluntary, employee paid dental insurance plan.Life Insurance and Voluntary Supplemental Life InsuranceEmployer paid short-term and long-term disability programs.403(b) defined contribution plan after one year of service. For more information, visit: https://offices.vassar.edu/human-resources/benefits-and-wellness/retirement/New hires will be automatically enrolled in the SRA at a 4% employee contribution per paycheck.Tuition Benefits- Eligible after applicable waiting period. For more information, visit: https://offices.vassar.edu/human-resources/benefits-and-wellness/tuition/

Position Summary and Responsibilities
The Manager of Operations will join a creative and inclusive team and will work collaboratively to support the recruitment and enrollment of intelligent, highly engaged, and creative students, regardless of their financial circumstances.

Serving as a key member on the Office of Admissions 'team, the Manager of Operations will provide operational expertise and guidance to create, implement, and maintain processes as well as oversee an operations team of five employees to ensure data entry accuracy and exceptional customer service in the Admission Office. Occasional evening and weekend work may be required. This is an on-campus position.

Responsibilities

Oversee day-to-day office management operations of the Office of Admission.
Supervise and train operations team of five (1 receptionist, 3 Administrative Assistants, and 1 Dean's Assistant) that manages data entry and data imports, application processing, website updates, and responds in a timely and professional manner to all general inquiries via phone, email, and in-person.
Routinely train operations team and seek to refine and improve processes as well as verify accuracy.
Ensure the admission space is a welcoming environment for prospective students and families, as well as a productive work environment for admission staff.
Develop and maintain training materials and reference guides for users, procedures manual for operations staff, and documentation of policies and workflow protocols.
Manage assignment of data audits for the operations team throughout the admission cycle.
Manage office workflow and conduct regular check-in meetings and bi-annual performance reviews.
Update and maintain admission events calendar and oversee receptionist who reserves on-campus spaces.
Oversee general Admission frontline communications such as email communications to main accounts, phone calls, and in-person guest inquiries.
First responder to customer service concerns.
Serve as mentor and uphold office policies.
Manage prospective and admitted student classroom visits and, if we are able to resume, will coordinate overnight student hosts.
Coordinate the general process for group visit requests, including online registration and check in.
Maintain inventory and oversee mailing of travel materials.

Qualifications

Bachelor’s degree in business, operations, or a related field of study or an equivalent combination of education and experience. Master’s degree preferred
Exceptional staff management and collaboration skills. Supervisory or management experience with the ability to train and mentor staff, deliver constructive feedback, and continually refine processes to align with new and best practices in the field
Experience with Slate CRM or similar database management system and comfort with technology, especially Google Suite and Microsoft Office
Experience documenting, auditing, and refining office procedures, especially technological processes that may require routine updates as systems upgrade
Must exercise good judgment, discretion, and integrity while working collegially with faculty, students, staff, and alumni
Strong analytical and organizational skills along with excellent verbal and written communication skills
Excellent attention to detail and accuracy
Excellent project management skills, especially in organization and schedule management
Strong customer service orientation and ability to mentor and lead staff to do the same
Skill in training others on software usage, data entry, and office procedures
Ability to work calmly under pressure and on tight deadlines, to multitask, and to set priorities as well as manage shifting priorities
Commitment to diversity and advocate for the College’s values regarding access, affordability, and inclusion
Knowledge of higher education, issues facing higher education, and admission best practices. Ability to apply knowledge to strategic decision-making consistent with professional standards and College goals
Excellent work ethic with a can-do attitude and a knack for creative problem solving
Team player with empathy, respect for others, a collaborative approach, and a sense of humor

Special Instructions to Applicants
To complete your on-line application, you will be required to attach your resume, cover letter, and contact information for 3 professional references. All attachments must be in PDF format. Review of applications will begin immediately. If you have any questions, please contact Human Resources, 845-437-5820.

For full consideration applicants should apply by:

All applicants must apply online at: https://employment.vassar.edu/postings/3744.

Apply Now